DeadLastRacing
Well-Known Member
-DMC Exhaust Company- +5 stars!
SO I sent my exhaust in for a re-pack and hardware update (half the flush mount end-cap screws were stripped out. They wouldn't just sell me the repack kit so I could do it myself so I sent it to them). They contacted me via email as soon as the pipe came into there shop and rote up in full detail what there were going to do and well as told me they were surprised that I had a 1 generation "DMC Duel (Alien)" 4-stroke exhaust and +10 year old Gem! They repacked it, buffed it and dug though there personal archives to find the original stickers which they included at no extra cost. Contacted me the next day to tell me that they no longer use that style screw so it would have to wait until today. (Monday) Today came and with some bad news. I had two hair line cracks on both side backside cap welds. They personally called me and explained everything and I asked for picture proof which they sent literally 5 mins after I was off the phone with them. (I saw he hairline cracks long ago but thought they were just surface scratches, but they confirmed that there was excessive carbon buildup inside near those spots when they took it all apart. They also told me that I was luck because they had the one and only last canister ever in there warehouse and they would sell it to me for $20! SO not only did I have a great experience with this company I also get to say that I own the last "new" DMC 4-stroke Alien exhaust canister in the world! COOL.
Everything came to $60 including shipping there (CA) and back with is dirt cheap if you ask me for all that they did. I highly recommend this company! Just wish every companies customer service was this good!
SO I sent my exhaust in for a re-pack and hardware update (half the flush mount end-cap screws were stripped out. They wouldn't just sell me the repack kit so I could do it myself so I sent it to them). They contacted me via email as soon as the pipe came into there shop and rote up in full detail what there were going to do and well as told me they were surprised that I had a 1 generation "DMC Duel (Alien)" 4-stroke exhaust and +10 year old Gem! They repacked it, buffed it and dug though there personal archives to find the original stickers which they included at no extra cost. Contacted me the next day to tell me that they no longer use that style screw so it would have to wait until today. (Monday) Today came and with some bad news. I had two hair line cracks on both side backside cap welds. They personally called me and explained everything and I asked for picture proof which they sent literally 5 mins after I was off the phone with them. (I saw he hairline cracks long ago but thought they were just surface scratches, but they confirmed that there was excessive carbon buildup inside near those spots when they took it all apart. They also told me that I was luck because they had the one and only last canister ever in there warehouse and they would sell it to me for $20! SO not only did I have a great experience with this company I also get to say that I own the last "new" DMC 4-stroke Alien exhaust canister in the world! COOL.
Everything came to $60 including shipping there (CA) and back with is dirt cheap if you ask me for all that they did. I highly recommend this company! Just wish every companies customer service was this good!
